Returns
What is Vitality Wellness Solutions’ return policy?
- Returns will only be accepted if the item(s) is still in their original unopened packaging.
- If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
- If the return is due to misrepresentation on our site we will refund you in full as soon as the item is received back at our warehouse.
- The refund will be done in the form of the original tender of the order.
- Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.
How do I log a return?
Call on 082 372 4441, connect with us on live chat on our site or email our customer support team on kishan@vwsolutions.co.za. We will send you a return form to complete and send a courier quote to have the product/s collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you.
What do I do if the item I received is not what I ordered?
Email our customer support team on kishan@vwsolutions.co.za with your order number and details and a picture of the product that you have received and we will assist in sorting this out by confirming that the item received was incorrect and sending the correct item out to you.
Can I exchange my product?
We do not accept any exchanges, but you are welcome to return the unopened and unused product (by following our returns policy). We can then refund you in Points to use to place a new order for the desired product on the website.
